1.800.735.0545 - FREE SHIPPING ON ALL U.S. ORDERS! cooks@cooksvanilla.com

Terms & Conditions

General Legal
Should you view the cooksvanilla.com Web site and respond with information (excluding personal information, which is addressed under the Internet Privacy Policy) including questions, comments or suggestions regarding the content of the cooksvanilla.com Web site, such information shall be deemed to be non-confidential and cooksvanilla.com shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose and distribute the information to others without limitation. Cooksvanilla.com shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including but not limited to developing, manufacturing and marketing products incorporating such information.

COOKSVANILLA.COM MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR OF ANY NATURE REGARDING THE INFORMATION OR THE PRODUCT TO WHICH THE INFORMATION REFERS. The information on this Web site may include typographical inaccuracies.

Under no circumstances will cooksvanilla.com be liable to any person or business entity for any direct, indirect, special, incidental, consequential or other damages based on any use of this Web site or any other Web site to which the cooksvanilla.com Web site is linked, including, without limitation, any lost profits, business interruption, or loss of programs or information, even if cooksvanilla.com has been specifically advised of the possibility of such damages.

 

Shipping

We use the following carriers to deliver our orders:

USPS
UPS

Please also note the “Spend $50.00 or more and get free shipping” does not apply to customers located in Alaska, Hawaii or Puerto Rico. We apologize if this is an inconvenience. Please Contact us if you have any questions or concerns.
Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products and your location. You may use the pull down tab in shipping options to decipher your cheapest method of shipping before placing your order.

 

Lost, stolen or damaged packages

Cook Flavoring Company is not responsible or liable for any lost or stolen packages. The packages delivered by USPS or UPS are confirmed by the deliverer with a tracking number scan, once package is scanned and left it is no longer the carrier or Cook Flavoring Companies’ responsibility.

If your package is damaged please contact us via e-mail or phone to receive instruction on how to proceed.

cstemper@cooksvanilla.com

1-800-735-0545
Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition, within 30 days of purchase, we do not refund or pay for the freight back to our facility. As well there is a 10% restocking fee.

1. Please email cooks@cooksvanilla.com, with “Need to Return an Item” in the subject line to request information on returning a product.
2. Once you have spoken with a representative you may mail your returned item to:

Cooks Flavoring Co.
200 Sherwood Rd.
Paso Robles, Ca. 93446
3. Include in your package a signed letter stating the reason for your return and a copy of the original receipt.

Return Exceptions

Most items cannot be returned if they are opened. Being that these are food products, we cannot except already opened or used product back into our facility, unless authorized by a representative of Cook Flavoring Company.
Fees

Any shipping costs for the return of an item is the responsibility of the customer. We also do not refund the original shipping and handling that you paid on the order.

Exchanges
You may be able to exchange an unopened item, but only after receiving permission from a representative of Cook Flavoring Company.